SmartPLAIGO Vision
Improving the effectiveness of ambulance routing and allocation is one of the most efficient ways that the State Health Services Organization (SHSO) can save more lives, and it frequently doesn’t cost much more. The current SHSO system, AVARIS (Kyriacou et al., 2021b), was created by the CUT eHealth lab with the goal of supporting the ambulance services’ dispatch, incident handling, emergency call receiving, and triage workflow. Since December 2018, this system has been used every day, logging around 310000 incidents. In order to expand on this current system’s capabilities and strengthen emergency response, SmartPLAIGO will incorporate new technology.
SmartPLAIGO Mission
Emergency response systems will eventually overcome their present constraints and develop into dynamic, adaptable systems that can handle new and changing situations. Our mission is to promote cooperation between industry, research organizations, and academic institutions, exchanging knowledge and resources in order to optimize ambulance allocation and decision-making, improve public health and quality of life, and ultimately save lives by transforming the Ambulance Department SHSO.
Specifically, decisions that were once optimized for typical circumstances can quickly become noticeably inefficient during extraordinary events, where traffic dynamics shift, localized case clusters emerge, and hospitals quickly approach full capacity. This can cause significant delays in patient care.
The project’s capacity to shorten emergency response times is among its most important benefits. The technology locates the closest available ambulance and dispatches it to the incident site using state-of-the-art algorithms and real-time data processing. Moreover, effective resource allocation is a key component of SmartPLAIGO. The system is flexible and made to intelligently distribute ambulance resources according to a number of criteria, such as the incident’s severity, past performance, and current information.
