Two of the primary elements influencing incidents handled by ambulance services are emergency call center triage procedures and ambulance response times. SmartPLAIGO’s primary goals are to improve a relevant department’s response time and optimize the handling of ambulance fleets. The ambulances’ exact placement plays a critical role in how quickly an incident is handled. This response time includes the amount of time that passes between when an emergency call is received and when the ambulance arrives on the scene. Regulatory authorities evaluate ambulance service providers based on their ability to reliably meet and exceed these critical response times, which might vary based on local conditions and available resources (Van Barneveld et al., 2016). Cyprus is used as an example case study.